Frequently asked questions

4G Solar GPS Tracker uses information from GPS satellites and nearby GSM cells of mobile operators to calculate its position, then sends it to the mobile application via an internet connection. The application visualizes the position on a satellite map of your phone, tablet or computer.

The 4G Solar GPS Tracker lasts up to 30 days in standby mode without the need for cable and/or solar charging. On sunny days, battery life increases for even longer periods of time.

4G Solar GPS Tracker is dustproof, shockproof and waterproof.

4G Solar GPS Tracker activates quickly and easily with the activation button. For more information, follow the instructions in the kit.

The 4G Solar GPS Tracker comes to you with a built-in SIM card to provide and guarantee the best connection in over 150 countries worldwide, without additional costs and coverage limitations. You don't need to buy or insert another SIM card. The tracker is designed to work everywhere, with all mobile networks in your country, automatically selecting the best mobile data signal in the area.

Yes. The AnyTracking app that the 4G Solar GPS Tracker works with is free. The service is prepaid - it activates the communication between the devices and the application.

You can keep track of all your devices at once at a glance.

Yes. To use the 4G Solar GPS Tracker device you must have a Smart phone or tablet with an Android or iOS operating system.

The mobile app AnyTracking is free and available on the Apple Store and Google Play Store.

4G Solar GPS Tracker works with all mobile operators in your country. When it loses connection with one operator, it automatically switches to the next one with the strongest range. Thus, you get maximum coverage of connectivity throughout the country.

If you cannot find an answer/solution to the problem in the "Questions & Answers" category, contact us at the indicated e-mail and telephone number.
email: support@mygpsing.com
phone: +359 (0) 879 886 554

4G Solar GPS Tracker has 12 months warranty.

Absolutely! The 4G OBD GPS Tracker plugs into the car's universal OBD-2 diagnostic port, every car has one! Just find the OBD-2 port of your car model and plug it in, Google will help you find your OBD-2 port!

No, the Plug draws power directly from your car battery but don't worry your car battery is protected, the tracker draws a tiny amount of power and goes to sleep when stationary.

Yes, to use our trackers, each tracker requires a subscription, this is because each tracker works like a mobile phone, using mobile operators to transmit data to you (all included in your subscription fee, along with a specially integrated SIM card).

You can use the tracker in over 150 countries, with no extra costs abroad and no coverage limitations.

You can track all your trackers on the official mobile app or the web app. Both are provided with the purchase of the tracker device.

4G Pet GPS Tracker uses information from GPS satellites and nearby GSM cells of mobile operators to calculate its position, then sends it to the mobile application via an internet connection. The application visualizes the position on a satellite map of your phone, tablet or computer.

4G Pet GPS Tracker standby mode with one battery charge as follows:
1 minute quick positioning - up to 12 hours
10 minutes of standard positioning - up to 2 days
1 hour of energy-saving positioning - up to 3 days
6 hours of energy-saving positioning - up to 4 days
12 hours of energy-saving positioning - up to 5 days
Update the location - whenever you want!
Note: The above test data is in the condition of strong telecommunication network and GPS signal.

4G Pet GPS Tracker is dustproof, shockproof and waterproof.

4G Pet GPS Tracker activates quickly and easily with the activation button. For more information, follow the instructions in the kit.

The 4G Pet GPS Tracker comes to you with a built-in SIM card to provide and guarantee the best connection in over 150 countries worldwide, without additional costs and coverage limitations. You don't need to buy or insert another SIM card. The tracker is designed to work everywhere, with all mobile networks in your country, automatically selecting the best mobile data signal in the area.

No, you do not need to buy and insert the SIM card.
All MyGPSing devices come with a pre-integrated SIM card, it cannot be removed or used on other devices.

All MyGPSing devices are designed to work anywhere, with all mobile networks in Bulgaria, automatically selecting the best mobile signal for data transmission in the area, without additional costs and coverage limitations.

MyGPSing trackers automatically switch and connect to the best mobile signal in the area. So your assets are safe 24/7.

In case the tracker is located in an area without mobile internet coverage, it will not be able to send data. The tracker will automatically try to reconnect with the strongest signal in the area. Check back periodically for updated location and time(s) of last connection.

It doesn't matter who your mobile operator is.

All MyGPSing devices work anywhere there is mobile internet. Tracking is only possible outdoors where there is a GPS signal.

All MyGPSing devices work in over 150 countries worldwide. It is necessary to have mobile internet in the area.

Make sure you are in an area with mobile coverage, wait for the connection to be restored, it may take some time. If the problem persists, you can contact our MyGPSing customer service team.

Yes, you can use MyGPSing devices in remote and hard-to-reach areas. To ensure the technical mobile connectivity in the specific area, we recommend that you contact the MyGPSing support team. They can provide information about mobile operator coverage in the area and give you advice on using a suitable device.

To ensure proper functionality of our GPS devices, we include a special SIM card. This allows real-time tracking without coverage restrictions or additional costs abroad.
Subscriptions do not have a commitment period.

Yes, your subscription renews automatically. However, you can cancel it at any time.

Yes! You are in control and can cancel and reactivate when you need to. You can cancel your account from our website or contact us at the support contacts provided to cancel it for you.

No, the costs remain the same, even when the tracking device is used abroad. There are no hidden costs.

You can place an order through our online store and through the order contacts specified on our website.

Orders placed through our website can be paid by:
- Credit, Debit card
- Google Pay
- Apple Pay
or:
- Bank transfer
- when delivered by courier: for example Speedy, DHL, etc.
- at checkout: EasyPay

Yes, but you can also order through the order contacts listed on our site.

Yes. As soon as we receive your payment, we will ship your order. You will receive a notification by email.

Orders via mygpsing.com:
If you have ordered via our online shop at www.mygpsing.com, you will receive your invoice via the e-mail address you provided when placing your order.
If this is not the case or you need another invoice, simply contact us. We will then send you an invoice in PDF format by e-mail.
Orders through other platforms or sellers:If you have purchased your MyGPSing device via another platform or seller, please contact your seller directly. They will be able to help you.
 For MyGPSing App
If you need an invoice , you can download it online in your App access.

If you have any problems with your order, our customer service will be happy to help you.

Via email:
support@mygpsing.com
 
Via telephone: +359 (0) 879 886 554
Mon - Thu 09:00 a.m. to 4:00 p.m. UTC+2
Fri 8:00 a.m. to 2:00 p.m. UTC+2
(excluding public holidays)

Viber +359 879 886 554
WhatsApp +359 879 886 554

Yes, under certain conditions, you can return or exchange your product. Please read our return and exchange policy for more information.

In the event of a problem with your order, such as missing or damaged products, you are entitled to a refund or replacement of the products. Please contact us to resolve the matter.